Staying Calm in a Crisis: Lessons for Faith-Based Safety Teams

By Todd Benner

Serving on a safety team in a place of worship is both an honor and a responsibility. Whether you’re a volunteer usher, a designated safety coordinator, or part of a formal security committee, moments of crisis can come unexpectedly. How you respond can make all the difference—not only in protecting people, but also in creating a sense of calm and trust within your community.

Drawing on leadership principles and adapting them to the realities of sacred spaces, here are seven practical ways your team can stay steady and resilient in times of crisis.

1. Stay Grounded in Truth, Not Rumors

In tense moments, misinformation spreads quickly. As safety leaders, rely only on verified details—incident reports, what you saw firsthand, or clear communication from trusted authorities. Avoid repeating speculation, even if well-intentioned. In a faith community, people look to you for reassurance; keeping your words grounded in truth builds trust.

2. Focus on What You Can Control

You may not be able to prevent outside events—whether it’s a protest, a power outage, or even broader social tensions—but you can ensure doors are locked, first-aid kits are accessible, and volunteers know their roles. By focusing on immediate, tangible steps, you not only increase safety but also project calm.

3. Communicate Clearly and Frequently

Silence in a crisis can feel like chaos. Even a simple update such as “We are aware of the situation and taking care of it” provides comfort. Short, steady updates reassure your congregation and prevent fear from spreading.

4. Draw on Your Team

You are not alone. Encourage other volunteers to step into their roles—directing people, calling for help, or assisting those who may be vulnerable. In moments of stress, shared responsibility keeps people from freezing and allows everyone to serve according to their strengths.

5. Care for Yourself, Too

Crisis moments drain energy and emotions. It’s okay to step back briefly to breathe, pray, or rotate with another volunteer. A burned-out or overwhelmed leader cannot offer stability. Building a culture where team members support one another ensures long-term resilience.

6. Look Beyond the Immediate Moment

When the crisis passes, take time as a team to reflect: What went well? What needs improvement? Could technology, training, or new procedures help in the future? Every challenge offers lessons that can strengthen your safety ministry and provide greater peace of mind for your community.

7. Keep Perspective

Remember—this moment will pass. Faith communities have endured storms, conflicts, and challenges throughout history. By staying rooted in purpose and perspective, your actions can transform a crisis into a testimony of care, order, and resilience.

Closing Thought

A calm response does not mean ignoring danger—it means leading with wisdom, clarity, and compassion. By grounding yourselves in truth, supporting each other, and caring for your congregation, your safety team can turn moments of fear into moments of trust.

👉 UnityWatch exists to educate, equip, and encourage those who serve on safety teams in places of worship. Together, we can build safer, more resilient faith communities across Canada.